Return & Refund Policy

No Return and Refund when you make payments by instalment plan or make payments by Grab or Shopback. Because uniko.sg absorb the processing fees.

Request for returns should be made to us Within (3) days from the delivery date. Return trip and other charges apply. The full refund amount will exclude any delivery, assembly, delivery timing, delivery location and/or staircase delivery surcharge paid when original order was made.

*Note: All furniture/item must be unopen and in original packaging.

*Check all furniture/item before delivery team go off from your place.

*Sign invoice when you receive furniture/item in good condition.

Return trip to collect back after delivery ($60-$200) per items per trip (date and time will be arrange by our delivery team), Additional charges may apply for items that is unable to fit in the lift or lift unserviceable, there is no lift and delivery via staircase(Refer to Non Lift Level Surcharge).

Uniko.sg has the full discretion to decide whether any item is in a condition suitable for return and reserves the right to reject any returns if they are deemed unfit for return and refund.

All products qualify for a return except for the following:

  • Request for returns should be made to us Within (3) days from the delivery date. Return trip and other charges charges apply.
  • No Return and Refund when you make payments by instalment plan or make payments by Grab or Shopback. Because uniko.sg absorb the processing fees.
  • Furniture/Item below $100
  • 1 set offer/as in product
  • Clearance/as in product
  • Customized items
  • Customized furniture/cabinet
  • Modular Wardrobes
  • Bedroom sets
  • Mattress
  • Blanket
  • Pillow and Bolster
  • Mattress Cover, Bed sheet, Pillow case, bolster case
  • Products that require on-site assembly
  • Products that are not in its new and original unopened condition
  • Products that have been removed from their original packaging, used, stained, torn, washed, discolored, dented, damaged and/or with traces of fragrance or odor.
  • Products should be undamaged, unused, in a resalable condition and with its original packaging fully intact. Uniko.sg has the full discretion to decide whether any item is in a condition suitable for return and reserves the right to reject any returns if they are deemed unfit for return.
  • Additional fees and other charges apply during the return trip.
  • Staircase delivery charges apply for Return and Refund or delivery, additional charges may apply for items that is unable to fit in the lift or lift unserviceable and delivery via staircase(Refer to Non Lift Level Surcharge). If the returns are to be done in premises inaccessible via the lift, the surcharge will be charged again on the return trip.
  • Delivery surcharge for selected location $60-$200. If the returns are to be done in surcharge locations, the surcharge will be charged again on the return trip.
  • Delivery timing surcharge after 6pm at $100. If the returns are to be done after 6pm, the surcharge will be charged again on the return trip.
  • Refunds for orders paid by cash on delivery or cheque will be refunded in the form of a cheque or transfer in 2-5 working days upon collection of returned item.
  • Uniko.sg has the full discretion to decide whether any item is in a condition suitable for return and reserves the right to reject any returns and refund if they are deemed unfit for return.
Exchange Policy

No exchange for furniture/item when you make payments by instalment plan or make payments by Grab or Shopback. Because uniko.sg absorb the processing fees.

All items, furniture must be in their original packaging, unopened condition.
Items that require on-site assembly can’t be exchange
Customize items can’t be exchange
Return and refund policy applies
You may wish to return the product that you want to exchange and place a separate order for the product you wish to exchange. We treat all exchanges after delivery as returns. For the return and refund of the product you wish to exchange to, *our return and refund policy applies*. Uniko.sg has the full discretion to decide whether any item is in a condition suitable for return, exchange and reserves the right to reject any returns if they are deemed unfit for return.

All products qualify for a return except for the following:

  • Request for returns should be made to us Within (3) days from the delivery date. Return trip charges apply.
  • No Return and Refund when you make payments by instalment plan or make payments by Grab or Shopback. Because uniko.sg absorb the processing fees.
  • Furniture/item below $100
  • 1 set offer/as in product
  • Clearance/as in product
  • Customized items
  • Customized furniture/cabinet
  • Modular Wardrobes
  • Bedroom sets
  • Mattress
  • Blanket
  • Pillow
  • Bolster
  • Products that require on-site assembly*
  • Products that are not in its new and original unopened condition
  • Products that have been removed from their original packaging, used, stained, torn, washed, discolored, dented, damaged and/or with traces of fragrance or odor.
  • Products should be undamaged, unused, in a resalable condition and with its original packaging fully intact. Uniko.sg has the full discretion to decide whether any item is in a condition suitable for return and reserves the right to reject any returns if they are deemed unfit for return.
  • Additional fees and other charges apply during the return trip.
  • Staircase delivery charges apply for Return and Refund or delivery, additional charges may apply for items that is unable to fit in the lift or lift unserviceable and delivery via staircase(Refer to Non Lift Level Surcharge). If the returns are to be done in premises inaccessible via the lift, the surcharge will be charged again on the return trip.
  • Delivery surcharge for selected location $60-$200. If the returns are to be done in surcharge locations, the surcharge will be charged again on the return trip.
  • Delivery timing surcharge after 6pm at $100. If the returns are to be done after 6pm, the surcharge will be charged again on the return trip.
  • Refunds for orders paid by cash on delivery or cheque will be refunded in the form of a cheque or transfer in 2-5 working days upon collection of returned item.
  • Uniko.sg has the full discretion to decide whether any item is in a condition suitable for return and reserves the right to reject any returns and refund if they are deemed unfit for return.
Order Cancellation

To cancel your order, please notify us at least 48 hours before the delivery date. You can either contact us by providing your Order Invoice Number at enquiry@uniko.sg or whatsapp/message us at +65 9187 9792 / 8980 9099 during office hours. Do notice that custom-made/customized item in your order cannot be changed or cancelled once they are confirmed.

 

  • We reserve the right to void the Warranty of a merchandise within its warranty period should the product be found to have been subjected to adverse conditions, not exclusively or limited to conditions such as stepping on bed platform and broke internal structure, bad weather, modified, misuse, abuse, or placement of the merchandise in publicly accessible locations that causes the merchandise to be subjected to damage, intentional or otherwise.